Over the past few years, the number of digital transactions in the country has increased. Prime Minister Narendra Modi has urged people to make digital payments. After demonetisation, people’s confidence in digital payments has increased. Hence, whether it is a small transaction or a large transaction, many people are making payments digitally. But a little carelessness during this digital payment can lead to big mistakes. Many people don’t send money to one account but instead send money to another account. If this is the case, there is no reason to panic now. Anyone can easily return this money. Learn more from this report.
If payment is made to other UPI ID, user should report within 3 days. The solution is just a call from home. RBI has issued guidelines in this regard. As per the guidelines, if the money is sent to another account by mistake, the money can be refunded within 48 hours. This requires a little work. Don’t panic first call 18001201740 and complain. Then go to the concerned bank and inform. Then fill a form and submit it at that bank branch. Instead the bank will give you a number. If the bank also refuses to help, customers can complain through the RBI website (bankingombudsman.rbi.org.in).
Meanwhile, apart from calling the phone number, you can inform the customer service department of the bank in detail about the transfer of money to the wrong account through email. In this case, it must be remembered, do not delete the transaction message received on the phone number after payment through UPI. There will be a BBBL number. The number is required when reporting a complaint. And it is known that the money will be deposited into your account within 48 hours of filing the complaint.